Cancellation & Refund Policy

Last updated: 28 September 2026

At KartUp (kartup.store) we want you to love your purchase. This Cancellation & Refund Policy explains how you can cancel an order, return a product and get your money back.

1. Order cancellation

  • Before dispatch: You can cancel your order free of charge any time before it is dispatched. Email or call us with your order number and we will cancel it right away. If you paid online, you will receive a full refund to your original payment method.
  • After dispatch: Once the order has been shipped it can no longer be cancelled. For Cash on Delivery (COD) orders you may refuse the delivery; for prepaid orders you can return the product under the return policy below.
  • KartUp may cancel an order if the product is out of stock, the delivery address is not serviceable, or we suspect a fraudulent transaction. In such cases any amount paid will be refunded in full.

2. 7-day return policy

You can return your product within 7 days of delivery for a full refund, provided that:

  • The product is unused and in the same condition in which you received it.
  • It is returned in its original packaging with all accessories (USB charging cable, strap, lid, manual) and the invoice.
  • The request is raised within 7 days from the date of delivery.

Because the juicer comes into contact with food, products that have been used for blending cannot be returned for change-of-mind reasons, for hygiene reasons. This does not affect your rights for damaged or defective products (see section 3).

3. Damaged, defective or wrong product

If your order arrives damaged, defective, or is not the product you ordered:

  • Contact us within 48 hours of delivery with your order number and clear photos or an unboxing video showing the issue.
  • Once verified, we will send you a free replacement or issue a full refund, whichever you prefer.
  • If the product stops working because of a manufacturing defect within the 7-day return window, it will be treated the same way.

4. How to request a return

  1. Email kartup.store@gmail.com or call/WhatsApp +91 78920 38839 with your order number and reason for return.
  2. We will confirm eligibility within 1 business day and arrange a free reverse pickup where available at your pincode.
  3. If reverse pickup is not available, we will share our return address. Please send the product using a trackable courier; we will reimburse the reasonable return shipping cost on receipt of the courier bill.
  4. We inspect returned products within 2 business days of receiving them and email you the outcome.

5. Refund timelines

  • Prepaid orders (UPI, cards, net banking, wallets): refunded to the original payment method within 5–7 business days of approval. The time for the amount to reflect in your account depends on your bank.
  • Cash on Delivery orders: refunded by bank transfer or UPI to the account details you share with us, within 5–7 business days of approval.
  • Delivery is free, so there are no shipping charges to deduct. You receive a full refund of the amount paid.

6. Exchanges

We only replace products that are damaged, defective or incorrect. For any other change, please return the item for a refund and place a new order.

7. Contact us

KartUp
Nerlahadda, Mattigar House, Sirsi, Karnataka 581450, India
Email: kartup.store@gmail.com
Phone / WhatsApp: +91 78920 38839
Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST